Privacy Policy

Nashville Indoor Soccer

Last Updated: July 2026 Effective Date: July 1, 2026

1. Introduction

Nashville Indoor Soccer (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information through our website located at nashvilleindoorsoccer.com (the “Site”), and related services we offer.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration

Name, email address, phone number, mailing address
Password and account credentials
Date of birth (if applicable for age verification)

Email and Text Communications

Email address and phone number when you subscribe to our mailing list or text alert service
Preferences regarding the type and frequency of communications

Ticket Purchases

Full name, email address, phone number, and mailing address
Payment information (credit/debit card details, billing address)
Event preferences and purchase history
Special accommodations or accessibility needs

Fan Engagement Inquiries

When you express interest in partnerships, sponsorships, season tickets, or executive ownership opportunities
Information about your business, background, and relevant experience

Contact Form Submissions

Name, email, phone number, and message content when you submit inquiries

Support and Customer Service

Communications history with our customer service team
Issues reported, feedback, and complaint details

2.2 Information Collected Automatically

Cookies and Tracking Technologies

We use cookies to maintain your session, remember preferences, and analyze site usage
Our website implements CookieAdmin for cookie management and consent tracking
Cookie types include:
- Necessary cookies (essential for site functionality)
- Functional cookies (content sharing, feedback features)
- Analytical cookies (traffic and behavior metrics)
- Advertising cookies (personalized ad delivery)

Server Logs

IP address, browser type, operating system
Pages visited and time spent on pages
Referring/exit pages
Search terms and queries
Device identifiers

Third-Party Analytics

Information collected through Remark (analytics platform)
Website usage patterns and user behavior data

Email and Marketing Platforms

Omnisend integration tracks email open rates, link clicks, and engagement
Newsletter and text message delivery confirmations

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Account Management: Creating and managing your user account and profile
Transaction Processing: Processing ticket purchases, payments, and order fulfillment
Communications: Sending order confirmations, event updates, newsletters, and promotional materials
Event Management: Organizing events, matches, and fan experiences
Customer Support: Responding to inquiries and resolving issues
Personalization: Tailoring content, recommendations, and experiences to your preferences
Analytics: Understanding user behavior, improving our Site, and analyzing trends
Marketing: Sending promotional offers (with your consent where required)
Legal Compliance: Fulfilling legal obligations and protecting our rights
Partnership Development: Evaluating sponsorship and business partnership opportunities
Security: Detecting and preventing fraud, abuse, and security incidents

4. How We Share Your Information

4.1 Service Providers

We may share personal information with third-party service providers who assist us with:

Payment processing and fraud prevention
Email and SMS marketing (Omnisend)
Website analytics (Remark)
Cookie management and consent (CookieAdmin)
Customer relationship management
Event ticketing and fulfillment

4.2 Business Transfers

If Nashville Indoor Soccer merges with, is acquired by, or sells assets to another company, your personal information may be transferred as part of that transaction. We will provide notice before any such transfer.

4.3 Legal Requirements

We may disclose your information if required by law, court order, government request, or to protect our legal rights and interests.

4.4 Consent

We will not share your personal information with third parties for their own marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction. However, no data transmission over the internet or storage system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, plus:

Account information: For the duration of your account, or as required by law
Transaction records: Typically 7 years for financial/legal purposes
Marketing information: Until you unsubscribe or request deletion
Analytics data: Typically 24 months unless longer retention is required

7. Your Privacy Rights and Choices

7.1 Access and Correction

You have the right to access, review, and request correction of your personal information. Contact us using the information in Section 10.

7.2 Opt-Out of Marketing

You may opt out of promotional emails by clicking the unsubscribe link in any email or texting STOP to our SMS messages. Please allow up to 10 business days for your request to be processed.

7.3 Data Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. Some information may need to be retained for billing, legal, or security purposes.

7.4 California Residents (CCPA Rights)

If you are a California resident, you have the following rights:

Right to Know: Request what personal information we collect, use, and share
Right to Delete: Request deletion of personal information collected from you
Right to Opt-Out: Opt out of the sharing/selling of your information (we do not currently sell data)
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us as specified in Section 10.

7.5 Virginia and Other State Residents

Similar rights may be available under Virginia’s VCDPA and other state privacy laws. Contact us for information specific to your state.

7.6 European Union Residents (GDPR)

If you are located in the EU/EEA, you have rights under the GDPR, including:

Right of access
Right to rectification
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing
Rights related to automated decision-making

You may also lodge a complaint with your local data protection authority.

7.7 Cookie Preferences

You can manage cookie preferences through our cookie consent banner on the Site. You may also control third-party cookies through your browser settings.

8. Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will promptly delete such information and take steps to remove the child’s account.

For users between 13-18, parental consent may be required for certain activities. If you are under 18, please have a parent or guardian review this policy with you.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, services, and applications that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your information.

10. International Data Transfers

If you are located outside the United States, please note that your personal information may be transferred to, stored in, and processed in the United States or other countries. By providing your information to us, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

Posting the updated policy on our Site with an updated “Last Updated” date
Sending email notice to the email address associated with your account (for material changes)
Obtaining your consent as required by law

Your continued use of the Site after changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Nashville Indoor Soccer

Email: partner@nashvilleindoorsoccer.com

Mailing Address:

Phone: 615.676.2250

We will respond to inquiries within 30 days, or as required by applicable law.

13. Dispute Resolution and Legal Compliance

This Privacy Policy and any disputes related to our privacy practices shall be governed by the laws of the State of Tennessee, without regard to its conflict of law principles.

If you believe we have violated your privacy rights and we have not resolved your concerns satisfactorily, you may have the right to pursue legal remedies as provided by applicable law.